US carrier AT&T is voted out as the worst carrier for the second year in the row as it suffered the same fate in 2010 according to the Consumers report.
Of the four major U.S. national cell-phone standard service providers, Verizon again scored the highest in this year’s Ratings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge.
The survey consisted of more than 60,000 wireless subscribers from across the country and the best carrier was voted to be Verizon.
Prior to this year, AT&T was the only US carrier to support the Apple’s iPhone which made AT&T the king of all carriers and since there was no competition back then, increasing cutomers wasn’t a big deal as people had no choice but to use solo carrier supporting Apple’s platform.
This year’s iPhone 4S started out with three carriers with the addition of Verizon and Sprint which finally made some competition for AT&T and people had now the choice of selecting carrier other than they had been choosing for 4 years.
Looks like AT&T should now reconsider its performance strategy as things have changed this year, more than three carriers have joined the action.